XRBC · official project support

Support without exposing wallet secrets.

Choose ordinary email support or create one public Xaman NFT receipt. The wallet route encrypts the readable message in your browser, confirms the NFT on the validated XRP Ledger, and only then sends the private recovery package through the existing Resend service.

Start Support Ticket Use Encrypted NFT Receipt Contact on X

Step 1 · one form

Describe the support request

The same form is used for both delivery methods. Email-only sends the readable report. The wallet method encrypts the readable fields before the support email is created.

Ready
Required. It remains inside the encrypted message when the NFT route is used.
Only public ledger identifiers belong here.
Attach one redacted image. Large images are reduced in the browser. The NFT route encrypts the screenshot before email delivery.

Email only — no wallet

Sends the readable support request and optional screenshot through the existing Resend endpoint. No Xaman connection or XRPL transaction.

Encrypted NFT receipt

Encrypts the readable request locally, creates one support-receipt NFT in Xaman, confirms it in account_nfts, and then sends the private recovery package.

Complete the form, then choose Email Only or the Encrypted NFT route.

Step 2 · Xaman and one NFT

Encrypted wallet ticket

Any ordinary XRPL wallet may submit the ticket. The private recovery email—not the public NFT—contains the AES key needed by the operator decryptor.

NOT CONNECTED
Connected walletNot connected
Ticket referenceCreated when workflow begins
Verification code------
Checking the fixed public NFT metadata file…
1 · EncryptBrowser AES-256-GCM
2 · SignOne NFTokenMint
3 · ConfirmValidated + account_nfts
4 · Automatic emailPrivate recovery package
Connect Xaman and complete the form.
Automatic delivery: After the NFT validates and appears in account_nfts, the page emails the private recovery package automatically. The main button becomes an email-only fallback if provider confirmation is not returned.

One automatic action

Create the encrypted ticket once. The page resumes saved state, confirms the NFT, and sends the private recovery email without requiring a separate step.

Support Operator — Decrypt Private Email Package Locally
No operator wallet connection is required for decryption. The private recovery package delivered to the official inbox contains the AES key. Nothing entered here is uploaded or written to XRPL.

Support boundaries

What this page proves

NFT receipt

A validated mint plus account_nfts proves the submitting wallet created and owns the public informational receipt.

Private support package

The readable complaint and reply contact are encrypted in the browser. The recovery key appears only in the private email package or local download.

No custody or reversal

XRBitcoinCash cannot reverse validated XRPL transactions, recover wallet secrets, or control Xaman, XRPScan, Resend, or other independent services.